Call us now on 0800 310 1919 to speak to one of our mortgage advisers

Making a complaint

If you wish to register a complaint, please write to Beacon IFA Ltd , Beacon House, Red Lion Square, Tredegar, Gwent, NP22 3PW or telephone (01495) 713900.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service at  or by contacting them on  0800 0234567.

If you make a complaint and we are unable to meet your liabilities, you may be entitled to compensation from Financial Services Compensation Scheme. Further information about limits applicable to different product types is available from FSCS at